Terms of Service, Online Shopping and Store Rules

Al Aqsar Trading LLC | www.alaqsar.com

Effective date: 21 October 2026

Overview

This website, alaqsar.com, is operated by Al Aqsar Trading LLC ("Al Aqsar", "we", "us" or "our"). Al Aqsar Trading LLC is the seller for purchases made through this website. By using the website or placing an order, you agree to these Terms of Service and the applicable Shipping Policy and Return and Refund Policy. Our Privacy Policy explains how we handle personal information. Our online store is hosted on Shopify, which provides the e-commerce platform.

1. Use of the Website

You must have the legal capacity required under UAE law to place an order. If you do not, a parent or legal guardian must place the order on your behalf. You must use the website lawfully and provide accurate, current and complete information when creating an account or placing an order. You are responsible for safeguarding your account credentials and notifying us promptly of any suspected unauthorized use.

We may restrict access or refuse service for legitimate reasons, including suspected fraud, unlawful activity or a material breach of these Terms, subject to applicable law and our obligations for existing orders.

2. Products and Orders

We sell disposable tableware, household consumables and food-packaging products to retail and wholesale customers. Product descriptions specify the material, size, quantity and intended use where applicable. Screen colours and minor manufacturing tolerances may cause small visual differences, but goods must conform to their
advertised description and applicable legal requirements. Follow the stated food-contact, temperature, storage and usage instructions. Contact us before ordering if you are unsure whether a product is suitable for a particular use.

Placing an order is an offer to purchase. An automated order-received message acknowledges receipt and does not itself constitute acceptance. We accept your order when we send a separate acceptance confirmation or dispatch your goods, whichever occurs first. For WhatsApp orders, acceptance occurs when we expressly confirm acceptance in writing or dispatch your goods, whichever occurs first.

We may decline or cancel an order for a legitimate reason, including stock unavailability, a genuine pricing or listing error, suspected fraud, payment failure or a legal restriction. We will notify you promptly and, if payment has been taken for an order we cancel, refund the amount paid for that cancelled order in full. We will not
substitute a materially different product without your agreement. Nothing in this section limits mandatory legal rights.

3. Prices and Payment

Prices are in UAE Dirhams (AED). Retail prices displayed on the website include applicable VAT. Delivery charges and any other applicable charges are disclosed before you submit your order. Price changes apply to future orders and do not change the agreed price of an accepted order.

If a genuine pricing error affects your order, we will contact you before proceeding at a corrected price. If you do not agree to the corrected price and the order is cancelled, any payment taken for it will be refunded in full. You must be authorized to use the payment method provided. Available payment methods are displayed at checkout.
Wholesale quotations will clearly state their VAT treatment in accordance with applicable law.

A VAT tax invoice will be issued for every order and sent to the email address provided at checkout or delivered with your goods. [If applicable:] Cash on delivery may be available for selected areas and order values, as shown at checkout.

4. Wholesale and Bulk Orders

Wholesale and bulk orders may be purchased for resale or business use. Pricing, minimum quantities, payment terms, delivery arrangements and any custom-printing requirements may be agreed in writing through an accepted quotation or other written agreement, including email or WhatsApp.

A written quotation or commercial agreement expressly accepted by both parties takes precedence over conflicting provisions of these Terms for that order. No agreed term overrides mandatory applicable law. Any restrictions on cancellation or change-of-mind returns for customized goods must be disclosed and agreed before the order is accepted and do not remove applicable rights relating to defects or non-conforming goods.

5. Shipping and Delivery

Deliveries are arranged by Al Aqsar and may be carried out by our delivery team or a delivery partner. Delivery areas, charges and estimated timeframes are set out in our Shipping Policy and shown where applicable before checkout. We will notify you of material delays. If delivery cannot be completed, we will contact you to agree an
appropriate resolution, subject to applicable law.

Risk of loss or damage passes to you when you or your nominated recipient receives the goods. Please contact us about goods lost or damaged during delivery so we can investigate and arrange the appropriate remedy. Incorrect or incomplete delivery details may cause delay or require redelivery. Any applicable redelivery charges
will be disclosed and agreed before redelivery. Nothing in this section limits your mandatory legal rights.

6. Cancellations, Returns and Refunds

If you wish to cancel or change an order, contact us as soon as possible. We will confirm whether the request can be accommodated, taking account of the order status and applicable law. Our Return and Refund Policy explain eligibility, procedures, timelines, refund arrangements and any permitted change-of-mind exclusions.

Change-of-mind exclusions do not remove your legal rights where goods are defective, damaged, incorrect or do not match their description. In such cases, contact us so we can arrange the remedy required by applicable law, including replacement or refund where applicable. Any return or collection costs that we are legally required to
bear will be paid by us. Refunds will be processed without undue delay and within any legally required period. Payment-provider processing times may affect when funds appear in your account. We aim to acknowledge complaints within 2 business days and to resolve them as quickly as reasonably possible.

7. Intellectual Property

Website content, including names, logos, text, images and designs, belongs to Al Aqsar or its respective owners or licensors. You may browse the website and use its content for personal shopping or to evaluate purchases for your business. You may not reproduce, redistribute, modify or commercially exploit protected content without the
relevant owner's written permission, except as permitted by law.

8. Third-Party Tools and Links

The website may include third-party tools or links to external websites. Those services may have their own terms and privacy policies. We do not control independent third-party websites and do not endorse their content merely by linking to them. This section does not exclude our responsibility for our own sales or any obligations that cannot lawfully be excluded.

9. Privacy

Our Privacy Policy explains how we collect, use, store and share personal information. Information may be processed by Shopify and other service providers, including payment and delivery providers, and may be processed outside the UAE as described in that policy and subject to applicable law.

10. Prohibited Uses

You must not use the website for unlawful or fraudulent purposes; transmit viruses or malicious code; submit false or misleading information; harass or threaten others; infringe intellectual property or privacy rights; attempt unauthorized access; or use automated tools to scrape or collect website data without permission, except where
permitted by law. We may suspend or terminate access for a material breach, subject to applicable law and our obligations for existing orders.

11. Disclaimer and Limitation of Liability

We take reasonable care to maintain the website but cannot guarantee uninterrupted or error-free access. Products remain subject to their advertised specifications and all applicable statutory obligations, including those relating to safety, defects and conformity.

To the extent permitted by applicable law, we exclude liability for indirect or consequential losses arising from use of the website or products. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, or restricts mandatory consumer rights under UAE law.

12. Responsibility for Misuse

You are responsible for your unlawful use of the website and for losses directly caused by your fraud or deliberate misuse, to the extent established under applicable law. Nothing in this section requires you to compensate us for our own fault or limits your mandatory legal rights.

13. Governing Law and Disputes

These Terms are governed by the applicable federal laws of the United Arab Emirates and the laws applicable in the Emirate of Sharjah. Subject to mandatory rules on jurisdiction, the competent courts of Sharjah have jurisdiction over disputes arising from these Terms. You may contact us first so we can try to resolve a concern. This does not restrict your right to approach a competent consumer protection authority or exercise any other mandatory legal right.

14. Changes to These Terms

We may update these Terms by publishing a revised version with a new last-updated date. Changes apply prospectively. An accepted order remains governed by the version in effect when it was accepted, except where mandatory law requires otherwise. Material changes affecting ongoing services or accounts will be communicated where required by law.

15. Force Majeure

We are not responsible for delay or failure to perform our obligations caused by events beyond our reasonable control, including natural disasters, severe weather, port or customs disruptions, supply shortages, government actions, epidemics or failures of third-party networks. We will notify you promptly and take reasonable steps to minimize the impact. If an affected order cannot be fulfilled within a reasonable time, either party may cancel it and any payment taken for it will be refunded in full.