Shipping policy

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Shipping Policy
Last updated: October 12, 2026

Thank you for shopping with Alaqsar. This policy explains how we deliver orders, what to expect, and what to do if something goes wrong.

1. Delivery Areas
Across the UAE, subject to courier service availability. We do not currently ship outside the UAE.

2. Delivery Partner
Orders are delivered through our logistics partner, Quiqup. When you place an order, we share your name, delivery address, phone number and email with Quiqup solely to deliver your order. Their drivers may contact you by phone, so please make sure your number is correct and reachable.

3. Order Processing
Orders are processed within 1–2 business days of payment confirmation (or order confirmation for cash on delivery). Orders placed on weekends and public holidays are processed the next business day. Product availability is confirmed before dispatch. If an item is unavailable, we will contact you before shipping.

4. Delivery Times
Delivery usually takes 2–5 business days depending on your emirate and product availability. Large bulk or wholesale orders may take longer, and we will confirm the timeline when you order or in your quotation. Delivery times are estimates, not guarantees, and may be affected by weather, public holidays or high demand.

5. Shipping Charges
Free shipping on orders above AED 99. The exact charge is shown at checkout before you pay. Bulk and wholesale delivery costs are confirmed in your quotation. All prices are in AED.

6. Order Tracking
Once your order is dispatched, you will receive a confirmation email with tracking details where available. You may also receive delivery updates by SMS or phone from Quiqup. If you haven’t received tracking info within 3 day, contact us with your order number.

7. Delivery Attempts
Please ensure someone is available to receive the order at the delivery address. If the courier cannot reach you or complete delivery, they may make further attempts or contact you to reschedule. If delivery fails repeatedly, the order may be returned to us. We will contact you to arrange redelivery, which may involve an additional charge, or a refund, less shipping costs where applicable.

8. Cash on Delivery
you can pay by cash on delivery. Please have the exact amount ready, as couriers may not carry change.

9. Incorrect Address or Details
Please check your address and phone number at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details. If you need to change the address, contact us as soon as possible before dispatch.

10. Wholesale and Bulk Orders
Delivery for wholesale and bulk orders is arranged according to the quantity, size and destination, and is confirmed in your quotation. Delivery lead times may differ from standard orders.

11. Damaged, Missing or Incorrect Items
Please inspect your order on delivery. If an item arrives damaged or incorrect, contact us within [48 hours] of delivery with your order number and a photo, and we will arrange a replacement or refund. Please see our Returns Policy for details.

12. Tax Invoices
A tax invoice is issued with every order. For a business invoice, add your company name and TRN at checkout or send them to us after ordering.

13. Contact Us
Email - sales@alaqsar.com

WhatsApp - +971 50 131 7545

Phone - +971 6 543 1201

Customer Support Hours

Monday to Saturday: 9:00 AM – 6:00 PM (UAE Time)

Closed on UAE public holidays.